Making a big purchase online can be a little worrying, especially when you have not had the chance to try it out. At Old Boot we have a simple way of dealing with things and we want your shopping experience to be as relaxed as possible. Therefore we have a simple, relaxed and safe way of handing any items you wish to return.
Return on day of delivery
On the day of delivery, if for any reason you are not 100% happy as soon as you see it, just return it, it’s as simple as that*. No problem and no risk for you. We will refund you in full within 7-14 working days.
Return within 28 Days
If you wish to return your Old Boot for any reason and you let us know by email within 28 days of delivery, we will come and collect completely free of charge and refund your order in full within 7-14 working days*. All we asked is that the Old Boot coming back to us is in the same condition as it was when we delivered it to you. Our Old Boots are very dear to us, so please, keep them safe. Don’t worry about the odd little mark we can polish that out.
*Please note that bespoke or custom-built goods (for example pieces with requested changes in size and non-standard leathers or fabrics) are not eligible for cancellation after the initial deposit payment is made and cannot be returned after delivery.
Scottish Highlands and Islands, Ireland, European and International deliveries can only be collected from the UK mainland postcode we originally delivered to.
Please click here to see our delivery details
Please click here if you wish to see our full terms & conditions
Thank you for shopping with Old Boot Sofas.